Highlights

• A dedicated Technical Account Manager
• Monthly reports and review calls
• Reduced SLAs
• Escalation and resolution management
• Upgrade and migration path reviews
• Proactive firmware update notifications
• Knowledge sharing

Overview

SonicWall Premier Support is designed for organizations with complex environments that require a closer day-to-day relationship with support team and a more proactive approach to technical assistance. One of the key features under Premier Support is the provision of a Technical Account Manager (TAM). The TAM acts as a trusted advisor and extension of your own support team; focuses on your unique IT environment and business objectives; and proactively expedites support communications, escalations and resolutions. Through monthly review calls and status reports, your TAM identifies and helps prevent issues before they occur.

• General Information
• • Manufacturer
  • SonicWall Inc.
  • Manufacturer Website Address
  • http://www.sonicwall.com
  • Brand Name
  • SonicWall
  • Service Name
  • Premier Support - Extended Service
  • Product Type
  • Service