EMC Support Options are your access to the industry's leading customer support experience. Backed by the trusted expertise of our global network of technical support professionals, we use proven processes and innovative service tools to help you achieve business objectives. EMC Support Options offer you three clear choices-Basic, Enhanced, and Premium-to meet a range of application and business requirements. Select the right EMC Support Option for your applications and information infrastructure, to complement the needs and skills of your organization.
- General Information
- Manufacturer
- RSA Security, Inc
- Manufacturer Website Address
- http://www.rsasecurity.com
- Brand Name
- RSA
- Service Name
- Enhanced Support
- Product Type
- Service
- Service Information
- Service Main Type
- Technical
- Service Sub Type
- Electronic
- Service Description
- 24x7
- Service Details
- EMC Enhanced Support Option:
24x7 support for production environments, including around-the-clock technical support, next business day onsite response, proactive remote monitoring and resolution, and installation of non customer replaceable units.
- Provided Support
- New Releases Update
- Email Support
- Web Support
- Web Knowledge Base Access
- Service Availability
- 24 x 7 Phone Support
- 24 x 7 Email Support
- 24 x 7 Web Support
- 24 x 7 Web Knowledge Base Access
- Service Duration
- 1 Month
- Product Supported
- Software Title: RSA Business Continuity Management
- License Quantity: 1500-5000 users