The Promise ServicePlus Plan is an upgrade to VTrak's 3-Year limited advance replacement warranty, adding a rapid onsite hardware parts replacement service for Promise manufactured field replaceable units while they are under warranty. Third party integrated components like hard drives and SFPs are not covered by this service. Battery back-up unit (BBU) is not covered.
- General Information
- Manufacturer
- Promise Technology
- Manufacturer Website Address
- http://www.promise.com
- Brand Name
- Promise
- Service Name
- ServicePlus
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7x4 Hour
- Service Details
The Promise ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they are backed by full 24-hour by seven-day on-site component replacement. In conjunction with Promise's 3-year standard Limited Warranty on the hardware and our 24x7 Technical Support help line, this Plan assures you the best available support to minimize downtime. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.
Note:
Customers outside the four-hour support regions will receive Next Business Day (NBD) on-site support.
- Provided Support
- Email Support
- Phone Support
- Parts Replacement
- Service Availability
- 24 x 7
- Service Response Time
- 4 Hour
- Service Location
- On-site
- Service Duration
- 3 Year
- Product Supported
- Authorized VTrak Subsystems
- VTM610i
- VTE610sD
- VTE610sS
- VTE610fD
- VTE610fS
- VTJ610sD
- VTJ610sS
- Miscellaneous
- Additional Information
- The supported Promise VTrak models are sold through Promise authorized channels in the United States and Canada. These products are provided to our partners without hard drives. Hard drives installed in these systems are not covered by the Promise ServicePlus on-site hardware replacement plan.
